We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Great product. Delivery is not very fast. Installation on a simple (not Niagara) toilet took 10 minutes. Works fine. If only the water were still warm... But not the point. Corresponds to the claimed.
The order came days in 10-12. The box was capital "burned", but the device itself is whole. It looks OK, but when we put it, then we will make a final conclusion. Bye, five!
Достаточно быстрая доставка: до Москвы - за 3 недели! Всё точно соответствует описанию. В комплекте имеется шланг, тройник, прокладка и фум-лента. Тройник подходит под наши российские размеры. Сегодня буду устанавливать, после чего дополню отзыв.
Comfortable butt wash ass. I put on an old almost Soviet toilet. Well, I'm up. I recommend to buy.
I write not immediately, but in a week, everything is very simple and just great. Recommend.
The box came crumpled, but the goods were not damaged. installed according to the instructions, it works. Minor improvements are required-I will cope. thanks.
The box came crumpled, but inside everything is whole and working. For the Russian Standard plumbing all came without bubns, the tool only needed a divorce key. Two minuses, one manufacturer-all the same, the cover is jammed, despite the fact that the super-thin, and the increasing height of the silhouette of the lining does not go in it remains only to guess how much will crack and sweat. That's pretty much it. One to the application, or delivery?-chose delivery, and it came to the Mail.
Delivered with broken nozzles, I am waiting for replacement.
Быстро и вроде не сломан. Не ставил ещё. Думаю будет все в порядке.
Excellent even though cold water comes out, perfect
Super! everything works fine! delivery is very fast!
Shipment arrives in very bad condition, fortunately nothing broken. It works very well, good fitment.
Veio completo, com todas as peças, e ainda com veda rosca. funciona direitinho.
Согласен с теми, кто писал, что это устройство замечательно работает, легко установить и не маловажно, в комплекте есть всё!
Easy to install, works great and looks great,,,I highly recommend this unit. It includes everything you need for a quick install for here in California, USA
Corresponds to what was described, but the box arrived broken, although the content was fine
Loved this bidet a must have with kids my 5,7,8 and 12 year old all know how to use it now, very easy to use and very easy to assemble came with everything you need
This is the second copy I order. The value for money is excellent. The product is well designed, does not interfere with the closure of the toilet seat or creates a shift at this level, unlike a similar product of competing brand that did not go in my toilet. The product is compatible with a D-shaped toilet, without flange and with a clipable flap. It is also suitable and easier to mount on flange toilet with a classic butterfly screw flap. During the two orders, the shipment was very fast and the store responded very quickly to a request for information. I highly recommend! Thank you