We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
In the Kiev region for a month, getting on a new mail. The smell at the opening is not strong but decent. I got sticks. But where to put them, I do not have. Something I did not think about it when ordering. I will need to order this diffuser separately. or something to come up with. sent quickly
It came quickly, still did not try, then I'll finish the review. The first will be lavender, my favorite) thanks to the store
Very cool for the sampatique store reply as soon as possible accompanied by attachments the necessary documents
Everything came smell cool but does not smell long for this amount just cool store advise
Доставка до Киева за 25 дней. Выглядит очень стильно. В комплекте был один стик в подарок, запах прикольный.
Thank you. Thank you to serious and professional store. Very neat packaging. Complies with the description. I recommend the store.
Description correspond. I order not the first time. Delivery 25 days.
All cool, delivery fast, store recommend
Very long delivery
Пришло все в целости, но по своей дурости думала что это и есть освежитель, оказалось что это картриджи для него
Seems to be good
arrived 77 days...ordered 2pcs together with 3 set of 5pcs mix fragrance refills..all packed in padded envelope.. in good condition. nice material and colour. hope the smell last longer. no communication with store apart from a few days ago to extend the delivery time.
The holder itself is metal, the adjustment wheel turns the cartridge itself. The fragrance is not strong. After a couple of days, I'll Unsubscribe
В подарок продавец положил один ароматизатор, спасибо) По отзывам понял что запах держится не долго. Можно дополнительно купить ароматное масло и будет счастье)
Сам держатель металический, сидит в воздуховоде крепко, но сама конструкция немного болтается, цвет хороший
The order arrived according to the description, everything is ok, thanks
Put one extra flavor, thank you
For such a cost of norms), aromatic styles are sold separately!)
Shipment dotarła after 18 days of order. Product compatible with description well packed and protected against uszkodze niem. Recommend salesman.